While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal.
If you’re experiencing buffering, which occurs when the video or audio continually starts and stops, please ensure you have sufficient bandwidth and computer resources available. Buffering can also occur if there are connection issues on-site, though a message will generally be posted in the portal if this is the case. If you’re not experiencing buffering, but encountering other issues, such as pixellated video or distorted audio, there are very likely issues at the originating site. We work proactively with our partners to address these issues and are generally able to resolve them in a timely manner, but certain conditions are outside our control. Please use the “Contact” link in the menu of the web page to contact us if you’re experiencing quality issues and don’t see any messages in the video portal regarding technical difficulties.