How First Team Can Help!

First Team is a services first web broadcasting company. Is there something you would like to ask? We're here to give some answers.

If you’re on a desktop or laptop computer, we suggest using the latest version of Google Chrome. If you’re using an alternate browser, please ensure you’re using the most updated version of that browser. To access audio or video content, you will also need most current version of Adobe Flash, which requires Max OS X 10.6 or later, or Windows XP or later. To access live or on-demand video, you will need a download speed of at least 1.0 Mbps (1,000 Kbps) for standard definition broadcasts and 3.0 Mbps (3,000 Kbps) for high definition broadcasts. You can measure your download speed at www.speedtest.net. Our broadcasts are compatible on any mobile device capable of playing YouTube videos. If you’re wishing to view the broadcasts on your TV, we suggest using AppleTV to wirelessly stream content from a Mac or Apple mobile device, connecting through Google ChromeCast using your Google Chrome Browser and a wireless connection, or connecting an HDMI cable from your computer or device to your TV. While some Smart TVs can also be used to access our streams, we cannot guarantee compatibility.

Are you early/late to the event?

Check the start time of your event on the schedule page. Live broadcasts generally go on the air 5-10 minutes before the official start time. Broadcasts generally last 2 to 3 hours, but the broadcast event link can still be active after the broadast has ended. If you are more than 2 hours past the listed start time, the broadcast has likely ended but you should still be able to see the recording of the broadcast in the player. Archived events are posted 24 to 48 hours following the event. To obtain access to an archived broadcast, please follow the instructions located on the broadcast event page or contact the partner institution’s Sports Information Director.

What do I need to access live or on-demand broadcasts?

Desktop computer users will need Flash 10.0 or greater and an Internet connection with a download speed of at least 1.0 Mbps (1,000 Kbps) for video broadcasts and 50 Kbps for audio-only broadcasts. You can measure your connection speed at www.speedtest.net.

Our live streams are designed to detect your software and display the best product for you. If you are not seeing the video, it is always good to check to ensure you have the most up to date software. This will eliminate future problems.

Some Simple Troubleshooting Steps:

1) Install the latest Google Chrome Browser

2) Install the latest Flash player then restart your browser.

We also suggest that you clear your browser’s cache, quit your web browser, and try to relaunch the web page.

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal.

If you’re experiencing buffering, which occurs when the video or audio continually starts and stops, please ensure you have sufficient bandwidth and computer resources available. Buffering can also occur if there are connection issues on-site, though a message will generally be posted in the portal if this is the case. If you’re not experiencing buffering, but encountering other issues, such as pixellated video or distorted audio, there are very likely issues at the originating site. We work proactively with our partners to address these issues and are generally able to resolve them in a timely manner, but certain conditions are outside our control. Please use the “Contact” link in the menu of the web page to contact us if you’re experiencing quality issues and don’t see any messages in the video portal regarding technical difficulties.

Live stream video players may be blocked or interrupted by personal or corporate firewalls. Please try all available video players or contact First Team Broadcasting for additional assistance.

Our streams are currently supported on a number of mobile platforms including IOS (i.e. iPhone, iPad, iPod), Android, and Windows operating systems. Keep in mind that you still must have sufficient bandwidth available to your device to access our streams. While audio-only streams do not require much bandwidth and can generally play back even over the slower connections, video streams will generally only play back smoothly with a solid 4G or WiFi connection.